Returns Policy
Which products can't I return?
Under the Consumer Rights Act 2015, you have the right to cancel your order for any item bought on this website for a full refund within 14 days. Here at IPA Supplies we have a 30 day No Quibble Guarantee.
Please note that you can’t return the following for health and hygiene reasons:
• Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery, such as facemasks and personal care consumables
• Any "used" or potentially used products that could be a hygiene risk (such as used toilet seats, mattresses, beds, commodes or bottom wipers).
When will I receive my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
If the total cost of your order is over £75, excluding VAT, and you live within the UK Mainland, delivery will be free. Orders below the £75 limit will include an £6.00 (Ex. VAT) small order handling charge.
We deliver to the UK only. Please bear in mind, that there may be additional postage and packaging when delivering to the following areas of the UK:
- Isle of Wight
- Northern Scotland
We do not deliver to UK islands outside of the mainland area. This includes Guernsey, the Isle of Man and Jersey.
If you place your order before 4pm Monday to Friday, we will despatch it the same day. Orders placed after 4pm on a Friday and throughout the weekend will be shipping on a Monday.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.